EDUCATION

• Pohang University of Science and Technology (POSTECH), Republic of Korea
• Ph.D. in Industrial and Management Engineering (Advisor: Prof. Kwang-Jae Kim)
• B.S. in Industrial and Management Engineering

ACADEMIC EXPERIENCE

• Assistant Professor, Pusan National University, 2021-Present
• Postdoctoral Researcher, TU Delft, 2020-2021
• Postdoctoral Researcher, UNIST, 2019-2020

AWARDS AND HONORS

• Kim, K., Best Researcher Award, College of Engineering, Pusan National University, February 27, 2023.
• Kim, K., Lee, J., Ahn, C. H., and Moon, J. H., “Association between Thyroid Function and Heart Rate Monitored by Commercially Available Wearable Devices in the Patients with Hypothyroidism,” Best Presentation Award, 2021 Spring Conference of Korean Thyroid Association, Gwangju, Korea, March 5-6, 2021.
• Kim, K., “A Framework for Lifelogs-based Wellness Index Development in Smart Wellness Services,” Best Ph.D. Thesis Award, Department of Industrial and Management Engineering, POSTECH, February 7, 2020.
• Lim, C., Kim, M., Kim, K., Kim, K. and Maglio, P., “Using Data to Advance Service: Managerial Issues and Theoretical Implications from Action Research,” Best Paper in JSTP for the 2018 Literati Awards for Excellence, April 16, 2019.
• Kim, K., Kim, K., Lim, C., and Heo, J., “Utilization of Lifelogs-based Daily Wellness Index for a College Wellness Service,” Best Presentation Award, 2018 Fall Conference of Korean Society of Quality Management, Seoul, Korea, October 12-13, 2018.
• Kim, K., Kim, K., Lee, D., and Kim, M., “Identification of Critical Quality Dimensions for Continuance Intention in mHealth Services: A Case Study of Onecare Service,” Highly Commended Award, International Research Symposium in Service Management, Seoul, Korea, August 1-5, 2017.
• Kim, K., Kim, K., Lim, C., Heo, J., Lee, D., and Kim, M., “A Case Study to Analyze Quality Attributes in an mHealth Service for College Students,” Best Student Paper Award, International Research Conference on Systems Engineering and Management Science 2017 (IRC-SEMS 2017), Xian, China, April 21-22, 2017.
• Kim, K., Lim, C., Heo, J., and Kim, K., “Development of a Daily Health Behavior Index for College Students,” Encouragement Award, 2016 IME Graduate Student Research Competition, POSTECH.
• Lim, C., Maglio, P., Kim, M., Kim, K., and Kim, K., “Data-driven Customer Process Management: A New Paradigm for Co-Creating Value with Customer Data,” Best Paper Award, SERVISIG 2016.
• Kim, K., “Development of Data-driven Healthcare Service Concepts: A Case Study with National Health Insurance Service of Korea,” Best Presenter on Special Topics in Advanced Industrial Engineering Class, Department of Industrial and Management Engineering, POSTECH, 2015.

JOURNAL ARTICLES

• Seo, H., Shin, J., Kim, K.**, Lim, C.**, and Bae, J., "Driving Risk Assessment Using Non-Negative Matrix Factorization With Driving Behavior Records," IEEE Transactions on Intelligent Transportation Systems, Vol. 23, Issue 11, 2022
• Mulder, S. T., Omidvari, A.-H., Rueten-Budde, A. J., Huang, P.-H., Kim, K., Bais, B., Rousian, M., Hai, R., Akgun, C., and van Lennep, J. R., "Dynamic Digital Twin: Diagnosis, Treatment, Prediction, and Prevention of Disease During the Life Course," Journal of Medical Internet Research, Vol. 24, Issue 9, 2022.
• Huang, P.***, Kim, K.***, and Schermer, M., “Ethical Issues of Digital Twins for Personalized Health Care Service: Preliminary Mapping Study,” Journal of Medical Internet Research, Vol. 24, Issue 1, 2022.
• Kim, K., Lee, J., Ahn, C.H., Yu, H.W., Choi, J.Y., Lee, H.Y., Lee, W.W., and Moon, J.H., "Association between thyroid function and heart rate monitored by wearable devices in patients with hypothyroidism," Endocrinology and Metabolism, Vol. 36, Issue 5, 2021.
• Jung, J., Kim, K., and Kim, K., “Data-driven Approach to Dual Service Failure Monitoring from Negative Online Reviews: Managerial Perspective,” Sage Open, Vol. 11, Issue 1, 2021.
• Kim, K.* and Kim, K., “Missing-data Handling Methods for Lifelogs-Based Wellness Index Estimation: Comparative Analysis with Panel Data,” JMIR Medical Informatics, Vol. 8, No. 12, e20597, 2020.
• Lee, C., Lee, D., Bae, Y., Choi, S., Kim, K., and Kim, K., “Approach to Derive Golden Paths based on Machine Sequence Patterns in Multistage Manufacturing Process,” Journal of Intelligent Manufacturing, Online first publication, 2020.
• Kim, K., Kim, K., Lee, D., and Kim, M., “Identification of Critical Quality Dimensions for Continuance Intention in mHealth Services: Case Study of Onecare Service,” International Journal of Information Management, Vol. 46, 187-197, 2019.
• Lim, C., Kim, K., Kim, M. and Kim, K., “Multi-Factor Service Design: Identification and Consideration of Multiple Factors of the Service in its Design Process,” Service Business, Vol. 13, No. 1, 51-74, 2019.
• Lim, C., Kim, M., Kim, K., Kim, K. and Maglio, P., “Customer Process Management: Helping Customers to Create Value-in-use in Their Process Using Data Related to the Process,” Journal of Service Management, Vol. 30, No. 1, 105-131, 2019.
• Kim, K., Kim, K., Lim, C., and Heo, J., “Development of a Lifelogs-based Daily Wellness Score to Advance a Smart Wellness Service,” Service Science, Vol. 10, No. 4, 408-422, 2018.
• Lim, C., Kim, K., Kim, M., Heo, J., Kim, K., and Maglio, P., “From Data to Value: A Nine-factor Framework for Data-based Value Creation in Information-intensive Services,” International Journal of Information Management, Vol. 39, 121-135, 2018.
• Kim, K., Lim, C., Kim, K., Kang, S., You, H., Jun, C., Shin, S., Choo, D. and Kim, J., “Development of Service Concepts that Utilize Health-related Data: A Case Study with the National Health Insurance Service of South Korea,” IISE Transactions on Healthcare Systems Engineering, Vol. 8, No. 4, 237-249, 2018.
• Lim, C., Kim, M., Kim, K., Kim, K. and Maglio, P., “Using Data to Advance Service: Managerial Issues and Theoretical Implications from Action Research,” Journal of Service Theory and Practice, Vol. 28, No. 1, 99-128, 2018.
• Kwon, R., Kim, K., Kim, K., Hong, Y., and Kim, B., “Evaluating Servicescape Designs Using a VR-based Laboratory Experiment: A case of a Duty-free Shop,” Journal of Retailing and Consumer Services, Vol. 26, 32-40, 2015.

*corresponding author

**co-corresponding author

***co-first authors

R&D PROJECTS

• “Development of a Multi-ingredient and Multi-stage Process Self-supervised Representation Learning Framework for AI-based Petrochemical Manufacturing Process Management,” National Research Foundation of Korea, Korea, Principal Investigator, March 2023 - February 2025
• "Development of Chained Logistics Optimization Technology Based on Big Data and AI," Ministry of Oceans and Fisheries, Korea, Investigator, April 2022 - December 2025.
• “Standardization of the Data Shared among Machines/Fatories/Companies in Discrete Manufacturing,” Korea Technology&Information Promotion Agency for SMEs, Korea, Investigator, April 2022 - December 2025.
• "Development of Data-driven Quality Management Technology for Material Mixing Operation," Ministry of Science and ICT, Korea, Principal Investigator, January 2022 - December 2022.
• “Why Do Many Experts Still Not Accept A.I.? Development of a Scale to Measure the Quality of A.I. Services for Experts”, National Research Foundation of Korea, Korea, Principal Investigator, July 2021 - June 2023.
• “A Service Development Methodology for Sensor Data-based Personal Behavior Optimization,” National Research Foundation of Korea, Korea, Principal Investigator, March 2020 -February 2022.
• “Creating and Implementing the Value-based My Digital Twin from the Earliest Moment in Life and throughout the Life course,” A Flagship Multidisciplinary Project between Erasmus MC and TU Delft, Netherlands, Investigator, September 2020 -August 2021.
• “Development of Living Lab Infrastructure to Test New Products and Services in Smart Safety Industry,” Ministry of Trade, Industry and Energy, Korea, Investigator, May 2017 - August 2019.
• “Development of a System Informatics-based New Service Development (SI-NSD) Framework,” National Research Foundation of Korea, Korea, Investigator, May 2014 - April 2017.
• “Strategic Use of AI Methodologies in Steel Industry,” POSCO, Korea, Investigator, July 2016 -February 2017.
• “Development of an Open Platform-based Wellness Support Service for College Students,” Daegu Technopark, Korea, Investigator, October 2016 - December 2016.
• “Development of an Open Platform for Smart Wellness Services,” National IT Industry Promotion Agency, Korea, Investigator, May 2015 - December 2015.
• “Design of a Health Insurance Big Data Platform for Healthcare Services,” National Health Insurance Service, Korea, Investigator, March 2014 - September 2014.
• “Hypertension Patient Management Services: A Service Science Approach,” Ministry of Health and Welfare, Korea, Investigator, July 2013 -June 2014.
• “Development of an Innovative Service Laboratory for Service Testing,” Ministry of Knowledge Economy, Korea, Investigator, March 2012 -May 2013.